A message from Bill Leaver to our leaders across Iowa Health System | May 2011

Bill LeaverStaying Connected

Welcome to Iowa Health System Connections, a monthly e-newsletter to share news from throughout the health system. Please forward this to others who may find it of interest. Thanks for all you do to help us achieve our Vision of delivering the Best Outcome for Every Patient Every Time.

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Matters of Value and Why Value Matters

"As we define value, we need to adjust our horizon with respect to our accountability and our responsibility to our patients." The 2011 Leadership Symposium opened with these words, and delivered a number of important insights to the developing leaders of Iowa Health System.

In a day of important speeches and educational opportunities, the message on value I hope resonated with the more than 1,000 attendees of the event.

For those who missed the Leadership Symposium, or those who would like to revisit some of the major speeches, three of them may be viewed online at:

Online speeches and presentations include:

    • "Matters of Value and Why Value Matters" – Both the full speech and an edited, eight-minute "highlights" version of my "State of the System Address" to employees.
    • "Affiliate CEO Panel Discussion" – An unprecedented forum, combining all affiliate CEO's in a frank discussion of the challenges and opportunities facing each affiliate.
    • Keynote Speech – Author and humorist Ron Culberson addressed the important link between the human touch and best outcomes.


Congratulations to Iowa Health System Management Leadership Academy Participants

Twenty-seven managers and directors from Iowa Health System and its affiliates have been selected to participate in the inaugural IHS Management Leadership Academy.

This unique 15-month professional development resource, which began in April, provides training in a variety of topics instrumental to our health system leadership. Participants will meet every three months at affiliate locations throughout the system to focus on valuable skills, including cultural development, strategic planning and change management.

Developing talent is critical to the success of IHS, and this learning experience will help the participants lead others to achieve the Vision of delivering the Best Outcome for Every Patient Every Time.

The 2011 – 2012 IHS Management Leadership Academy participants are:

    • Maureen Adams, Executive Director Medical/Surgical Nursing Services, Iowa Health - Des Moines
    • Jane Arnold, Director, Rehabilitation and Behavioral Health Services, St. Luke's, Sioux City
    • Jim Atty, Financial Analyst, Trinity Quad-Cities,
    • Matt Behrens, Director, Physician Services, Trinity Quad-Cities
    • Jenny Bowie-Boettinger, Senior Director, Nursing Operations, Trinity Quad-Cities
    • Sarah Brown, Director, Digestive Health Services, Allen Memorial Hospital, Waterloo
    • Sandy Dieleman, Vice President, Chief Financial Officer, Iowa Health Home Care, Des Moines
    • Dennis Duke, Director, Outpatient Mental Health Services, Trinity Quad-Cities
    • Mike Easley, Executive Director, St. Luke's Hospital, Cedar Rapids
    • Christie Finnegan, Director, Marketing and Public Relations, St. Luke's, Sioux City
    • Jennifer Friedly, Director, Surgical Services, Allen Memorial Hospital, Waterloo
    • Jim Gobell, Director, Fiscal Services, Admitting and Switchboard, St. Luke's, Sioux City
    • Mary Hagen, Administrative Director, Organization Effectiveness, St. Luke's Hospital, Cedar Rapids
    • Juli Harris, Director, Education, Finley Hospital, Dubuque
    • John Hendricks, Director of Interoperability, Iowa Health System, Cedar Rapids
    • Amber Lenhardt, Manager, Financial Services, Iowa Health System, Des Moines
    • Jessica Meisner, Director, Human Resources, Iowa Health Physicians, Des Moines
    • Kathy Moe, Executive Director, Trinity Auxillary/Gift Shop, Trinity Regional Medical Center, Fort Dodge
    • Tom Mulrooney, Assistant Vice President, Iowa Health - Des Moines
    • Monique Reese, Vice President, Chief Clinical Officer, Iowa Health Home Care, Des Moines
    • Lynn Ripple, Director, Performance Improvement, Trinity Quad-Cities
    • Gina Ross, Director, Project Management, Iowa Health Physicians, Des Moines
    • Kyla Routson, Senior Operations Manager, Iowa Health Physicians, Des Moines
    • Dianne Schultz, Clinical Director, Hospitalist Service, Allen Memorial Hospital, Waterloo
    • Rochelle Tinman, Manager, Critical Care, Trinity Quad-Cities
    • Raedean VanDenover, Director, Population Management, Iowa Health System - Physician Services, Des Moines
    • Karla Waldbillig, Director, Human Resources, Finley Hospital, Dubuque


Trinity Bettendorf BirthPlace's Expansion is Now Open

The Trinity Bettendorf BirthPlace expansion project began in November 2010, transforming the unit from a Labor, Delivery, Recovery, Post-Partum model (LDRPN) to a Labor/Delivery and Mother/Baby model, which is similar to Moline BirthPlace.

Maribeth Bopes

Maribeth Bopes

Originally, mothers stayed in the same room in which they delivered at Trinity Bettendorf. However, all seven rooms have been simultaneously filled more and more frequently with no room for incoming patients in labor.

Under the new model, mothers will be moved to a different room after they give birth for the remainder of their stay, freeing up the seven rooms for more deliveries. The rooms where the new moms move will be part of a secure area only utilized by BirthPlace patients that will be more private and quiet for patients and their visitors, as well as include a much larger nursery and isolation area.

"We are splitting the care so patients will have nurses who are experts in caring for labor and delivery, and nurses who are experts in caring for patients after they deliver and their babies," said Maribeth Bopes, nurse manager for Trinity BirthPlace.

Each year since Trinity Bettendorf opened, the unit has seen exponential growth from year to year in the number of moms and new babies it took care of. Trinity delivered 101 babies in 2004, the first year Trinity Bettendorf was operational, and since then has seen those numbers rise to more than 400 deliveries each year for the past three years.


Governor Delivers St. Luke's College Commencement Address

Governor Branstadt

Gov. Branstad, right, and Mike Stiles,
St. Luke’s College Chancellor

Gov.Terry Branstad joined St. Luke's College graduates during the college's recent spring graduation ceremony. He delivered the commencement address to students graduating from St. Luke's College's associate degree programs in nursing, radiologic technology and respiratory care.

"We were pleased to host Gov. Branstad and excited to have this opportunity for our graduates," College Chancellor Michael Stiles said. "We feel Gov. Branstad's commitment to provide the people of Iowa with the best educational opportunities in the world reflects many of the educational objectives at St. Luke's."

The college offers associate degree programs in nursing, radiologic technology and respiratory care; certificate programs in medical laboratory science and phlebotomy; and advanced radiology certificates in CT, MRI, ultrasound and mammography.


Trinity Regional Medical Center – Fort Dodge Unveils IQ4

IQ4Staff at Trinity Regional Medical Center had the privilege of unveiling the IQ4 product built for Iowa Health System earlier this month. The IQ4 Build Team gave a demonstration that showed a workflow walkthrough which followed a patient's journey through the system, starting in the Emergency Department and ending with the patient hospital discharge. The demonstration showed revenue and clinical workflows.

Sara Ladlie

Sara Ladlie


After attending the overview, small group meetings were scheduled that provided an opportunity to review specific workflows for the departments. More than 100 staff who will be using the new system participated in the walkthrough and were able to get a closer look at how processes will look when the system goes live Oct. 1.

"It was exciting to see the actual program," shared Sara Ladlie, RN 2N, who will be a credentialed trainer. "I was on the clinical documentation team and was able to contribute specific components that would be valuable to Trinity. To see it come to life was like Christmas. It was very exciting to see it all come together."


St. Luke's – Cedar Rapids Receives Highest Statewide Honor for Performance Excellence

Performance ExcellenceMembers of St. Luke's leadership team recently traveled to Des Moines to receive the award St. Luke's received for earning the Gold designation from the Iowa Recognition for Performance Excellence (IRPE) program.

The performance excellence process facilitates self-evaluation and improvement of current processes by identifying strengths and opportunities for improvement within the organization.
St. Luke's is the only hospital in the state to earn a Gold designation.

Pictured to the right are Gary Nesteby, Executive Director, IRPE and Quality Center; Lt. Governor Kim Reynolds; Brian Scott, St. Luke's Board chair; Ted Townsend, St. Luke's President and CEO; and Gov.Terry Branstad at the awards ceremony.


The Next Level of Stroke Care at Iowa Methodist Medical Center

Iowa Methodist Medical Center has always provided great care to stroke patients. Recently, the program was recognized by Det Norske Veritas (DNV) Healthcare, Inc. as a Primary Stroke Center.

The achievement marked the culmination of a yearlong collaborative process to improve stroke care throughout the hospital, both in the Emergency Department—the frontline of care for most stroke cases—and other clinical areas involved in stroke care, such as the Radiology Department and Laboratory. DNV Healthcare, Inc. is a national health care certifying organization and is part of Det Norske Veritas, a global foundation dedicated to preserving life, property and the environment. Certification by DNV Healthcare, Inc. means Iowa Methodist complies with stroke care guidelines from the Centers for Medicare and Medicaid Services, the Brain Attack Coalition and the American Stroke Association.

StrokeIowa Methodist undertook several new initiatives and implemented many DNV Healthcare, Inc., standards of care to receive Primary Stroke Center certification. Some of these enhancements to care included:

    • Adhering to 10 key elements of stroke care with every patient
    • Designation of a dedicated stroke unit
    • Development and implementation of a stroke alert system in the ED to notify key providers when a stroke patient arrives
    • Hosting community stroke education events. "If a person arrives in the Iowa Methodist ED, there is a step-by-step process in place for he or she to be diagnosed and treated for stroke," says Calvin Hansen, MD, neurologist at Iowa Health – Des Moines. "Every patient, for example, receives a computed tomography scan in the ED. Our goal is to not only diagnose where a stroke comes from, but to prevent the secondary complications a patient might have, such as pneumonia. Another benefit of ED protocols is the prompt diagnosis and treatment of patients with neurological symptoms from conditions other than stroke, such as hypoglycemia. Primary Stroke Center certification implies quality care for patients with stroke at Iowa Methodist Medical Center."


Allen College Breaks Ground for Winter Hall

Two hundred donors, friends and associates gathered to break ground for Winter Hall on the Allen College campus last week.

The new building will include classrooms, meeting rooms and offices for the College's continuing expansion.

Allen College has grown to 500 students, with particularly robust growth in graduate programs the past few years. Chancellor Dr. Jerry Durham foresees the day enrollment will reach 600, particularly now that new space is on the way.

Allen College Groundbreaking

Winter Hall is named for Thelma and Carlton Winter, longtime Waterloo retailers who lived quiet, hardworking lives and then surprised everyone by leaving $13 million in community bequests in their will. Allen College was the recipient of a $2 million gift. Winter Hall is scheduled to open in August 2012. It will stand between Gerard Hall and Barrett Forum on the Allen College campus, north of Allen Hospital in Waterloo. A Ground breaking for the new Hall was held last week.